FAQ

SHIPPING

As I print and pack everything myself, please allow up to a week for your orders to be printed, packed and dispatched.

Delivery is via Royal Mail to both UK addresses and EU addresses with Royal Mail International Tracked.

UK ORDERS - Royal Mail (2-3 Business Days)

A dispatch email will be sent to your email address once the order is in the post. Please allow up to 7 days from this for UK orders before contacting me if your order has not arrived. I will try my best to look into any issues for you but unfortunately, I cannot accept any responsibility for orders that have been either damaged or are missing due to Royal Mail and the best point of call is to contact Royal Mail Customer Service if this happens.

EU ORDERS - Royal Mail International Tracked (3-7 Business Days)

A dispatch email will be sent to your email address once the order is in the post. Please allow up to 14 days from this for EU orders before contacting me if your order has not arrived. I will try my best to look into any issues for you but unfortunately, I cannot accept any responsibility for orders that have been either damaged or are missing due to Royal Mail and the best point of call is to contact Royal Mail Customer Service if this happens. Please be aware - buyers are responsible for any customs and import taxes that may apply and I am not responsible for any delays due to customs.

Please be aware that over the festive period there are inevitable delays with Royal Mail and unfortunately I am not responsible for these. Please try and order early on to avoid disappointment.

FESTIVE ORDERING DATES - Please be aware this is just an estimate and not a guarantee.

EU ORDERS - 7th December

UK ORDERS - 19th December

RETURNS

I hope that any order that you make arrives to you exactly as you wanted. If there are any issues with your order, or it has not arrived as expected, please contact me via my email at florencepoppydesigns@gmail.com and I can let you know if a return or exchange is possible. Please not if a return is possible then I will not be responsible for return postage costs.